Mount Allison University’s Centre for Canadian Studies website. Mentioned in the beginning of Chpt 10 http://www.mta.ca/faculty/arts/canadian_studies/

ISO 9000 is the common name given to quality management and assurance standards. The latest standards are called ISO 9004:2000. What makes ISO 9000 so important is that the European Union (EU) is demanding that companies that want to do business with the EU be certified by ISO standards. Some major Canadian companies are also demanding that suppliers meet these standards.You can read about ISO at the main ISO page at www.iso.org

JIT systems keep a minimum of inventory on the premises and parts, supplies, and other needs are delivered just in time to go on the assembly line. To work effectively, however, the process requires excellent coordination with carefully selected suppliers. See Prof. Richardson's page on J.I.T. at www.witiger.com/internationalbusiness/JIT.htm

Part of making products, is obtaining the parts – which is “supply chain management”. Supply Chain Council (SCC), is a global non-profit organization, focuses on helping companies make dramatic and rapid improvements across all supply chain processes. Their website at www.supply-chain.org/ Also has a special section for students www.supply-chain.org/membership/academic

Information Mapping Canada helps leading organizations focus on improving performance through better written communication see http://www.infomap.ca/ Outsourcing discussed in Chapter 10 http://www.witiger.com/ecommerce/ThirdPartyRisksOutsourcing.htm