Organizational Behaviour as discussed by Weber and Taylor and Maslow See http://www.witiger.com/marketing/motivation.htm Maslow’s hierarchy of needs http://www.mrdowling.com/602-maslow.html A useful source of information is the site www.strategy-business.com. The site changes regularly but is always filled with scholarly articles about some of the topics covered in this chapter. Browse the latest edition of the magazine. The site has a useful search engine. Test it out by typing in "restructuring" and "reengineering". Find an example of a reengineering effort that succeeded and one that failed and discuss why. Now type in "virtual corporation" and look for information about how companies apply concepts from this chapter.

As the text says, Total quality management (TQM) is the practice of striving for maximum customer satisfaction by ensuring quality from all departments. See Prof. Richardson's page on TQM at www.witiger.com/internationalbusiness/TQM.htm To understand the Japanese origins of this business concept Business Engineering, sometimes referred to as BPR Business Process Re-engineering http://www.witiger.com/ecommerce/BPR.htm