Explain Why Change Management Is an Important Enterprise Management Tool

• Change management should be used in all phases of the software lifecycle.



• It can be scaled to effectively control and manage software development and maintenance.



• It can prevent some of the most common software development and maintenance problems.

Describe the Key Concept of Segregation of Duties

• Segregation of duties ensures that no single individual or organization possesses too much control in a process.



• It helps prevent errors and fraudulent or malicious acts.



• It establishes a basis for accountability and control.



• It can help safeguard enterprise assets and protect against risks.

Describe the Essential Elements of Change Management

The elements of change management are

• Configuration identification to identify assets that need to be controlled



• Configuration control to keep track of changes to configuration items that have been baselined



• Configuration status accounting to track each configuration item in the baseline



• Configuration auditing to verify the configuration items are built and maintained appropriately



• A standardized process and a change control board provide management with proper oversight and control of the software development lifecycle.



• A good change management process will exhibit good segregation of duties and have clearly defined roles, responsibilities, and approvals.



• An effective change control board facilitates good management oversight and coordination between projects.

List the Concepts of the Capability Maturity Model

• Once proper management oversight exists, the company will be able to use the Capability Maturity Model to help the organization move from ad-hoc activities to a disciplined software management process.



• CMM relies heavily on change management to provide organizations with the capability to improve their software processes.