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Communicating at Work: Principles and Practices for Business and Professions, 7/e
Ronald B. Adler
Jeanne Marquardt Elmhorst
Interpersonal Skills

Chapter Outline

Interpersonal Skills

Building Positive Relationships

Communication Climate

Giving Praise

Dealing with Criticism

Offering Constructive Criticism

Responding to Criticism

Managing Conflict

Approaches to Conflict

Handling Conflicts Assertively

Negotiating Skills

Negotiation Styles and Outcomes

Which Negotiating Style to Use

Summary

Key Terms

Resources

Activities









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