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1 | |
How do interviews differ from other communication? |
| | A) | Interviews are less structured. |
| | B) | In an interview both parties spend the same amount of time talking. |
| | C) | Interviews are less purposeful. |
| | D) | Interviews have more of a control element to them. |
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2 | |
The first step in planning an effective interview is |
| | A) | Defining the goal |
| | B) | Preparing a list of topics |
| | C) | Analyzing the other party |
| | D) | Choosing an interview structure |
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3 | |
When you are planning an interview, it is a good idea to analyze the other party you'll be interviewing. Which of the following factors should you consider? |
| | A) | The knowledge level of the other person. |
| | B) | The person's attitude toward your topic or questions. |
| | C) | The other person's concept of self. |
| | D) | All of the above. |
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4 | |
Highly structured interviews differ from nonstructured interviews because |
| | A) | They are more difficult to control. |
| | B) | They require a fairly high skill level by the interviewer. |
| | C) | They usually take less time. |
| | D) | They are flexible enough to explore responses. |
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5 | |
Which of the following is true of a typical nonstructured interview? |
| | A) | The results are difficult to quantify. |
| | B) | They are relatively brief. |
| | C) | They are easy for the interviewer to control. |
| | D) | All of the above. |
| | E) | None of the above. |
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6 | |
The type of interview question that restricts the interviewee's response is known as |
| | A) | an open question |
| | B) | a closed question |
| | C) | a hypothetical question |
| | D) | a standard question |
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7 | |
The type of interview question that tempts the respondent to answer in a particular way is known as |
| | A) | a hypothetical question |
| | B) | an opinion question |
| | C) | a leading question |
| | D) | a closed question |
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8 | |
Read the following question and then determine which type of interview question is being asked. "Are you willing to work one weekend a month when necessary in order to meet deadlines?" |
| | A) | a leading question |
| | B) | an opinion question |
| | C) | a secondary question |
| | D) | a factual question |
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9 | |
During an interview for an introductory sales position for Pfizer Pharmaceuticals, you are asked "Which pharmaceutical company has the best direct to consumer advertising?" Which type of interview question are you being asked? |
| | A) | an opinion question |
| | B) | a primary question |
| | C) | a hypothetical question |
| | D) | a factual question |
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10 | |
During an interview with your supervisor, she asks you what you would do differently with the customer service department to make it more efficient. What type of interview question are you being asked? |
| | A) | a leading question |
| | B) | a hypothetical question |
| | C) | a closed question |
| | D) | a factual question |
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11 | |
Based on the following circumstances, how do you know when to use a secondary question? |
| | A) | When a previous answer seems to be incomplete |
| | B) | When a previous answer is vague |
| | C) | When a previous answer seems to be accurate |
| | D) | All of the above |
| | E) | "a" and "b" only |
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12 | |
Which of the following situations seems to fit with the advice given regarding the best use of closed questions? |
| | A) | When you only have a short time to available for an interview |
| | B) | When you are interested in the respondent's feelings about the topic |
| | C) | When you want to evaluate the respondent's communication skills |
| | D) | None of the above |
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13 | |
In which of the following situations would you most likely use an open question? |
| | A) | When a high degree of standardization between interviews is important |
| | B) | To explore how much an interviewee knows about the products your company produces |
| | C) | To maintain control over the conversation |
| | D) | All of the above |
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14 | |
Based on your understanding of indirect questions from Chapter Six, which of the following statements is accurate? |
| | A) | Indirect questions are the best way to get information from an interview. |
| | B) | Indirect questions always generate a good response. |
| | C) | Reading another person's nonverbal cues during an interview can be a type of response to an indirect question. |
| | D) | Indirect questions are necessarily better than a more direct approach. |
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15 | |
Which of the following questions is a good example of a hypothetical question? |
| | A) | "What was the net profit of our company in 1998?" |
| | B) | "How do you feel about working on an account that you may disagree with morally?" |
| | C) | "Earlier, you mentioned that you have experience with Lotus notes; can you elaborate on that for me?" |
| | D) | "If we spent more money advertising our new clothing line would our sales increase?" |
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16 | |
Which of the following questions would fit into the category of a "leading question" based on the discussion in Chapter Six? |
| | A) | "Can you tell me more about leadership experience in college?" |
| | B) | "You're happy working in this department, aren't you?" |
| | C) | "What do you think is the greatest advantage of technology when dealing with customers?" |
| | D) | "If you were the president of this company what changes would you make?" |
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17 | |
If you found yourself in a position to conduct a telephone interview, which of the following pieces of advice would be beneficial to you? |
| | A) | Spend a lot of time on the interview because people don't really notice a difference between face-to-face and phone interviews. |
| | B) | Rely on you memory and concentrate on what the person is saying rather than taking notes. |
| | C) | Arrange the session in advance in order to avoid being interrupted. |
| | D) | None of the above. |
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18 | |
When you are conducting an interview, at which stage are you most likely to form a dominant impression of the candidate? |
| | A) | the opening stage |
| | B) | the orientation stage |
| | C) | the planning stage |
| | D) | the closing stage |
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19 | |
If you are being interviewed, you should do which of the following in order to make the experience a success? |
| | A) | You shouldn't attempt to correct the interviewer if he has made a faulty conclusion about something you told him. |
| | B) | You should give clear, honest answers only when asked to do so. |
| | C) | You should cover your own agenda. |
| | D) | You should only speak when spoken to. |
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20 | |
Every interview has certain ethical expectations that come with it. Read the following statements and decide which one(s) represent good ethcial advice. |
| | A) | Allow the interviewee to freely respond to questions. |
| | B) | Don't misrepresent the nature of your experience. |
| | C) | Avoid revealing confidential information about the companies hiring plans to interviewees. |
| | D) | All of the above. |
| | E) | "a" and "c" only. |
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2002 McGraw-Hill Higher Education