| Fundamentals of Operations Management, 4/e Mark M. Davis,
Bentley College Nicholas J. Aquilano,
University of Arizona Richard B. Chase,
USC, School of Business
Human Resource Issues in OM (10S. Work Performance Measurement)
Chapter Objectives- Describe the changing role of the manager from one of command and control to that of being a team leader and coach, and the additional skills required.
- Identify the emerging trends that are dramatically changing the ways in which people work.
- Define the concept of employee empowerment and show how it impacts management and the organization.
- Distinguish between traditional work groups, self-managed teams, and cross-functional teams.
- Present the various ways in which technology is affecting jobs and the workplace.
- Introduce both behavioral and physical factors that should be taken into consideration when designing jobs.
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| | | Supplement Objectives- Introduce the more common types of work methods that are practiced in the workplace.
- Understand the fundamental issues involved in developing work measurements.
- Identify the basic elements associated with conducting a time study.
- Determine how to design a work sampling study and apply it to an actual operation.
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