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Fundamentals of Operations Management, 4/e

Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business

Human Resource Issues in OM (10S. Work Performance Measurement)

Multiple Choice Quiz


1	Information technology has had little impact on Human Resource Management.
		A)	True
		B)	False


2	An effective manager today should have more technical expertise than any subordinate.
		A)	True
		B)	False


3	In work teams, members are both individually and mutually responsible for their contributions and performance.
		A)	True
		B)	False


4	A job is said to be enlarged horizontally if the worker is involved in planning, organizing, and inspecting his own work.
		A)	True
		B)	False


5	The advantages of specialization to management include all of the following EXCEPT:
		A)	Rapid training of the workforce
		B)	Ease in recruiting new workers
		C)	High output
		D)	Less boredom for workers
		E)	Lower wages


6	The disadvantages of specialization to management include all of the following EXCEPT:
		A)	More turnover
		B)	More difficult to teach the job
		C)	More absenteeism
		D)	More tardiness
		E)	More grievances


7	Today's effective manager has which of the following attributes:
		A)	Has more technical expertise than any subordinate.
		B)	Can solve all of the problems in his or her department.
		C)	Knows what is going on at all times in his or her department.
		D)	Does not instruct other in how to do their job


8	Which of the following is NOT a recent trend in job design?
		A)	Quality control as part of each worker's job.
		B)	More cross training
		C)	Any time, and place production
		D)	More piece-work incentive plans


9	Which of the following is NOT an emerging trend in the workplace?
		A)	Increasing workplace diversity
		B)	Decreasing work schedule flexibility
		C)	Increasing number of part time jobs
		D)	Increasing use of temporary labor


10	Technology has impacted the work place by:
		A)	Adding to the existing geographical barriers for recruiting
		B)	Increasing the cost of telecommuting
		C)	Increasing the amount required to be spent on training
		D)	Unifying the workforce to a common skill level


11	A team with an organization that has representatives from different areas of the firm is called a(n):
		A)	Traditional work group
		B)	Self-managed team
		C)	Cross-functional team
		D)	Empowered team


12	Which of the following is NOT a consequence of high employee turnover?
		A)	Loss of knowledge
		B)	Loss of output
		C)	Increased hiring costs
		D)	Decreased termination costs

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