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Multiple Choice
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1

Which type of organizational culture is open to new ideas from inside and outside the organization?
A)ideological
B)inclusive
C)participatory
D)concentric
2

Breakdowns in the communication process usually occurs
A)at the executive level.
B)at the first-line supervisor level.
C)at the front-line level.
D)at the stockholder level.
3

The costs of ineffective employee communication programs are
A)inefficiency.
B)waste.
C)low morale.
D)all of the above.
4

What percentage of negotiations between unions and management result in contracts without strikes or lockouts?
A)75 percent
B)87 percent
C)98 percent
D)62 percent
5

Failure in employee communication is often the result of
A)attempts to sell 'the company line' to management without asking for input.
B)mutual trust and respect between employees and management.
C)attempts to "sell" management's line to employees without asking for employee input.
D)clear corporate images.
6

In today's environment, what form of communication is most effective?
A)print
B)intranet
C)video
D)all of the above
7

One of the ways the public relations staff contributes to the organizational climate is by
A)increasing the number of print publications.
B)inputs to organizational decision-making.
C)establishing downward communication channels.
D)establishing horizontal communication channels.
8

Organizational culture is defined as
A)sociological forces.
B)the temperatures of the mid-level managers.
C)the character of an organization
D)the needs of employees.
9

The purpose of___________ is to give an organization the chance to tell its story the way it wishes.
A)organizational policies
B)organizational climate
C)media
D)internal media
10

Which is not a reality of employee communication?
A)employees want information about their companies
B)there is a link between open communication and manager satisfaction
C)effective two-way communication is key to addressing new challenges
D)it is not necessary for good customer experiences.





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