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ABC's of Relationship Selling, 7/e
Charles M. Futrell, Texas A&M University
Communication for Relationship Building: It's Not All Talk

True/False Quiz



1

Factors that distort communication between the buyer and the seller are called feedback.
A)True
B)False
2

The form of communication used in the sales presentation is called the source.
A)True
B)False
3

Leaning forward or upright at attention, provides the person giving a sales presentation "acceptance signals" from the buyer.
A)True
B)False
4

The ability to identify and understand the other person's feelings, ideas and situation is called empathy.
A)True
B)False
5

There are three levels of listening: marginal listening, evaluative listening, and passive listening.
A)True
B)False




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