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ABC's of Relationship Selling, 7/e
Charles M. Futrell, Texas A&M University
Communication for Relationship Building: It's Not All Talk

Web Links

Web Pages of Interest
http://www.poynter.org/Research/lm/lm_listen2.htm
(http://www.poynter.org/Research/lm/lm_listen2.htm)

Active listening techniques
http://www.colgate.com/
(http://www.colgate.com/)

Colgate Palmolive company web site as featured in Selling Globally
http://www.dressforsuccess.org/
(http://www.dressforsuccess.org/)

Dress For Success online




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