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Chapter Summary
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  1. Good leaders provide the degree of coordination and structure appropriate to the group’s situation, yet encourage group members to mature so they can assume distributed leadership of the group. The leader acts as a completer, providing essential group services not provided by other group members.
  2. Outstanding designated leaders, including leaders of virtual teams, articulate group goals clearly, adhere to high standards of performance, and promote equality among group members.
  3. In the United States, group leaders are expected to provide administrative services, facilitate discussions, and help the group develop.
  4. Designated group leaders should establish a climate of trust by modeling for the other group members the ethical principles presented.







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