CASE STUDY Conflict in the Shipping Department | 283 |
Sources of Conflict | 285 |
Desirability of Conflict | 286 |
Types of Conflict | 286 |
Undesirability of Conflict | 287 |
Game Theory | 288 |
Toward Conflict Management | 290 |
PRACTICAL TIPS | 291 |
THE SYSTEMS APPROACH | 297 |
EXERCISES | 297 |
1. Conflict Management Exercise: "Win as Much as You Can" | 297 |
2. Conflict Resolution Exercise: "Gun Control" | 299 |
READINGS: Overview 300 |
Reading 7.1 Conflict Management, Daniel Goleman | 300 |
Reading 7.2 World-Class Negotiating Strategies, Frank L. Acuff | 304 |