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Multiple Choice Quiz
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1

Which of the following represents a likely source from which conflict may originate?
A)differences in information or desires
B)a scarcity of resources, like time
C)competitive rivalries between people
D)all of the above
2

Based on the general research findings that Tubbs cites in this chapter, which of the following cultural observations about conflict is accurate?
A)People avoid conflict because much of society tells us that conflict is undesirable and is a sign of relationship problems or personal weakness.
B)Even when conflicts get out of control, they rarely produce negative results.
C)Defensiveness is a positive element because it allows us to view ambiguous acts as less threatening than they really are.
D)all of the above
3

The term co-opetition refers to:
A)a zero sum game
B)the scarcity mentality
C)the abundance mentality
D)simultaneously competing and cooperating
4

The hands-off approach to conflict describes which style of conflict management?
A)accommodation
B)competing
C)avoidance
D)collaboration
5

Which conflict management style maintains that harmony be preserved at all cost?
A)accommodation
B)competing
C)avoidance
D)collaboration
6

In which style of conflict management do both parties normally settle for less than a fully satisfying agreement?
A)accommodation
B)competing
C)avoidance
D)collaboration
7

Which style of conflict management is considered to be the most effective in most situations?
A)accommodation
B)competing
C)avoidance
D)collaboration
8

Which of the following are examples of unilateral negotiation strategies?
A)open subordination
B)firm competition
C)active avoidance
D)all of the above
9

Which of the unilateral strategies is similar to the accommodation style?
A)open subordination
B)firm competition
C)active avoidance
D)none of the above
10

Based on Tubbs' discussion of conflict and interactive strategies, which of the following is accurate?
A)Interactive strategies take into account the substantive needs of both parties.
B)Interactive strategies take into account the relationship needs of both parties.
C)Interactive strategies are better than other approaches because they consider priorities.
D)all of the above
11

Why is the idea of separating the people from the problem so important in principled negotiation?
A)People have a natural tendency to get angry with the other party.
B)It allows you to be hard on the people and not the problem.
C)It allows you to express how you truly feel, even using sarcasm if necessary.
D)none of the above
12

If one manager wants to hire person A because he has a reputable degree and the other manager wants to hire person B because she has a lot of experience, they are likely focusing on which aspect of principled negotiation?
A)Separate the people from the problem.
B)Focus on interests, not positions.
C)Invent options for mutual gains.
D)Seek objective criteria.
13

When various minority members within a group form a coalition to help each other achieve mutually advantageous goals, it is referred to as:
A)consensus
B)majority vote
C)teaming up
D)railroading
14

The technique that is most likely to produce resentment in a group situation is:
A)consensus
B)majority vote
C)teaming up
D)railroading
15

Which of the following strategies is generally considered to yield the best results in terms of the conflict surrounding a group decision?
A)consensus
B)majority vote
C)teaming up
D)railroading





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