Site MapHelpFeedbackInternet Exercises
Internet Exercises
(See related pages)

Question 1:

In the article “Resolving Conflict in Work Teams,” Carol A. Townsley identifies five ways of handling negative conflict. Discuss the approaches.

Which of the five methods have you used in the past to deal with a conflict. Explain why the approach was or was not effective in that situation.

Question 2:

Patricia Wallington presented a view of followership in CIO magazine that can be read at http://www.cio.com/archive/051503/lead.html. Discuss the 5 key characteristics of followers and how these characteristics can help a small group maintain its productivity.





To learn more about the book this website supports, please visit its Information Center.
(c)2004 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Systems ApproachOnline Learning Center

Home > Chapter 7 > Internet Exercises