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Chapter Outline

The Problem of Poor Listening Skills

How to Listen Effectively

Prepare Yourself

Be Willing to Expend Energy

Listen Analytically

Take Notes

Resist Distractions

Avoid Fake Listening

Give Every Speaker a Fair Chance

Control Emotions

The Listener's Responsibilities

Avoid Rudeness

Provide Encouragement

Find Value in Every Speech

Speech Evaluations

When Evaluating

When Receiving Evaluations








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