Read each question carefully and then select the best answer.

1		The textbook recommends that listeners follow all of these rules EXCEPT:
			A)	Don't speak on a cell phone during a speech.
			B)	When a speech starts, turn off any equipment capable of beeping or ringing.
			C)	Don't play computer games during a speech.
			D)	Never use a laptop to take notes.
2		Dr. Lyman K. Steil of the University of Minnesota in St. Paul says that 48 hours after listening to a 10-minute oral presentation, "We quite often comprehend and retain only ________ of what is said."
			A)	one-sixth
			B)	one-quarter
			C)	one-half
			D)	three-quarters
3		A student looks at the speaker throughout a presentation but is really daydreaming instead of paying attention. Which term does the textbook use to describe this behavior?
			A)	deceptive listening
			B)	hypocritical listening
			C)	daydream listening
			D)	fake listening
4		According to Dr. Ralph G. Nichols, intensive listening is characterized by all of the following responses EXCEPT:
			A)	increase in the level of blood sugar
			B)	faster heart action
			C)	quicker circulation of the blood
			D)	small rise in body temperature
5		The American philosopher Henry David Thoreau said, "We hear and apprehend only what we already half know." This quotation confirms which one of the following pieces of advice from the textbook?
			A)	Be willing to expend physical and mental energy in the arduous task of listening.
			B)	Listen with your mind as well as your ears.
			C)	Before a difficult lecture, prepare yourself intellectually by doing research and background reading.
			D)	Prepare yourself physically by getting plenty of sleep and exercise.
6		Which one of the following pairs of numbers fits this statement from the text: "As a listener, you can process speech at about _____ words per minute, while most speakers talk at ______ words a minute."
			A)	300 . . . 105-120
			B)	400 . . . 115-130
			C)	500 . . . 125-150
			D)	600 . . . 155-170
7		All of the following are ways for a listener to enhance concentration EXCEPT:
			A)	Take notes.
			B)	Argue mentally.
			C)	Resist distractions.
			D)	Listen analytically.
8		When you take notes in a speech, you should try to get
			A)	a summary of both main ideas and support materials.
			B)	a word-for-word transcript of both main ideas and support materials.
			C)	a word-for-word transcript of main ideas and a summary of support materials.
			D)	a summary of main ideas and a word-for-word transcript of support materials.
9		Which one of the following is an inappropriate reason for rejecting a sales representative's pitch?
			A)	a conclusion you disagree with
			B)	a product you dislike
			C)	an argument that you find unethical
			D)	a shaky, unconfident delivery
10		According to the text, a powerful emotional reaction during a speech can cause a listener to
			A)	pay extra-special attention to the speaker's ideas.
			B)	stop listening intelligently to the rest of the speech.
			C)	experience physical problems such as a headache.
			D)	talk to other listeners.
11		Which one of the following behaviors by listeners is the MOST damaging to the morale and confidence of inexperienced speakers?
			A)	Two listeners grin at each other.
			B)	Two listeners whisper to each other.
			C)	A listener yawns.
			D)	A listener reads a magazine.
12		In what country do listeners sometimes close their eyes during a presentation to concentrate on the speaker's words and pay their respect?
			A)	Nigeria
			B)	India
			C)	Japan
			D)	Brazil
13		The textbook suggests that when listeners express appreciation to a speaker, the MOST important aspect to praise is
			A)	the speaker's attire.
			B)	the brevity of the speech.
			C)	the speaker's oratorical abilities.
			D)	the content of the speech.
14		"Know how to listen," the Greek writer Plutarch said 20 centuries ago, "and you can profit even from those who talk _____."
			A)	maliciously
			B)	ungrammatically
			C)	badly
			D)	weakly
15		For evaluating speeches, all of the following techniques were recommended by the text EXCEPT:
			A)	Establish criteria.
			B)	Concentrate on one criterion at a time.
			C)	In most cases, ignore nervousness.
			D)	Give negative comments first.