| Learning Objectives
After studying this chapter, you should be able to:
1. Explain the difference between hearing and listening. |
| | | 2. Describe eight keys to effective listening. |
| | | 3. Define three major responsibilities that listeners have toward speakers. |
| | | 4. Listen effectively to speeches in the classroom and in the community. |
| | | 5. Know how to give and receive evaluations of speeches. |
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