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Multiple Choice Quiz
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1

Which of the following is not a positive result of effective time management?
A)Increased self-satisfaction
B)More time to take on additional responsibilities
C)Elevated productivity
D)Improved quality of life
2

Time reality refers to the fact that _________?
A)most people know how to tell time
B)time is a flexible commodity
C)everyone has the same amount of time
D)daily activities are manageable for most people
3

Which of the following is not one of the three guidelines used to determine the priority of a task are ___________?
A)judgment
B)reality
C)relativity
D)timing
4

Which of the following is not one of the criteria for prioritizing assignments?
A)Must do
B)Likely to do
C)Should do
D)Nice to do
5

Which of the following is not a strategy for saving time while you serve?
A)Allocate enough time to handle customer issues
B)Ask customers to be patient while they wait
C)Discuss time strategies with experienced service providers
D)Have information and materials needed to serve
6

Which of the following is not a strategy for managing time face-to-face?
A)Recognize the value of customer time
B)Give customers something to read
C)Get customers busy
D)Have customers monitor their wait time
7

When "on the run" which of the following strategies will likely save you time?
A)Arrive at appointments at least an hour in advance
B)Plan visits during non-rush hours
C)Group appointments
D)Confirm appointments
8

Which of the following is not an effective telephone management technique while serving customers?
A)Establish objectives for your calls
B)Prepare for calls in advance
C)Have someone screen all your calls for you
D)Keep customer informed
9

Which of the following should not be left out when leaving telephone voicemail messages?
A)name
B)Time and date of your call
C)Phone number
D)Detailed expectation of action for customer to take
10

Which of the following is an appropriate way of calling the next customer for service when using a numbered ticket system?
A)May I help the customer with ticket number _____?
B)Who's next
C)Serving number _______
D)Next





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