As you know from experience, and have read in this chapter, time management is
a valuable skill to acquire and use. With so many things to do each day, it seems
that our lives become more chaotic and less productive. Using the skills described
in this chapter can help. The personal time record sheet, described in Figure 11.1,
will help you become more aware of how you use your time. By developing a prioritization
system and using it regularly, recognizing the importance of good time
usage strategies in face-to-face encounters, over the telephone, and when using
technology, and then using the techniques described outlined in this chapter, you
will regain and control more of your time. To be successful, you must continually
search for ways to improve efficiency in your work area, master the available technology
to deliver customer service, and enhance the systems you use to gather information
and deliver it to others in a variety of settings.
