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1

Increased self-satisfaction is one of the positive results of effective time management in the workplace.
A)True
B)False
2

The way you use time has little effect on your stress levels.
A)True
B)False
3

One technique for prioritizing your time is to schedule key events and then review the information regularly.
A)True
B)False
4

Time tends to pass more slowly when the mind is not actively engaged or proactively performing and being stimulated.
A)True
B)False
5

Tasks that could contribute to customer satisfaction and ultimately lead to improved performance should be a top priority, as should those regulated by law or established by policy or customer demand.
A)True
B)False
6

Being prepared by having information and materials available to help serve customers is one technique for saving time while serving customers.
A)True
B)False
7

You should look for opportunities to engage customers so that they will not become bored and dissatistifed and go to a competitor.
A)True
B)False
8

Using a "take a number" system for waiting customers is one way to stimulate your customers mentally.
A)True
B)False
9

When providing service by traveling to different locations or customer sites, you have virtually no control over your time because of unexpected delays.
A)True
B)False
10

You should always confirm appointments before leaving to attend them even though you spoke with the person with whom you are meeting when you scheduled the meeting.
A)True
B)False
11

To save time on the telephone, you should have a list of objectives before you call.
A)True
B)False
12

When calling someone, you should screen or identify the person who answers before you begin speaking.
A)True
B)False
13

Voice mail systems are a universally accepted tool for effective time management.
A)True
B)False
14

To better manage your e-mail, prevent messages from accumulating, and save time, you should answer e-mail messages as soon as they arrive.
A)True
B)False
15

Three criteria for examining time usage are necessity, appropriateness, and efficiency.
A)True
B)False





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