 | Nonverbal Communication in Customer Service
After completing this chapter, you will be able to:
- Define nonverbal communication.
- Recognize the potential impact on customers of nonverbal communication.
- Effectively use nonverbal cues to achieve and improve customer satisfaction.
- Explain the effect that gender and culture have on communication.
- Describe the advantages of customer-focused behavior.
- Project a customer-focused image through the effective use of nonverbal cues.
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