Site MapHelpFeedbackTrue or False
True or False
(See related pages)



1

Professional office personnel express courtesy by projecting an attitude of helpfulness while on the telephone.
A)True
B)False
2

Appropriate telephone management for a triage problem that a medical assistant can handle is prescribing a medication.
A)True
B)False
3

Let the patient decide how long the telephone conversation will last.
A)True
B)False
4

Seizures, severe headache, and slurred speech are symptoms of a stroke and require immediate medical attention.
A)True
B)False
5

Information gained from a patient over the telephone is not the same type as obtained during an office visit.
A)True
B)False
6

Injuries to the head, neck, or back require immediate medical attention.
A)True
B)False
7

HIPAA does not apply to information exchanged over the phone.
A)True
B)False
8

Avoid varying the pitch of your voice when talking with a patient.
A)True
B)False
9

If an office provides high quality care, patient complaints will not occur.
A)True
B)False
10

Telephone etiquette involves proper pronunciation and enunciation, giving undivided attention to callers, and accommodating patient's requests.
A)True
B)False





To learn more about the book this website supports, please visit its Information Center.
(c)2005 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Medical AssistingOnline Learning Center

Home > Chapter 11 > True or False