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1 | |
What should you do if a physician decides not to extend credit to a patient? |
| | A) | call the patient and tell him his bill must be paid in full immediately |
| | B) | inform the patient in writing why credit was denied |
| | C) | notify the patient that you will be unable to extend credit |
| | D) | avoid discussing the issue of credit with the patient to avoid embarrassment |
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2 | |
Most of a physician's long-standing patients have this type of account. |
| | A) | single-entry account |
| | B) | accounts payable |
| | C) | open-book account |
| | D) | written-contract account |
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3 | |
Which of the following requires debt collectors to treat debtors fairly and without collection tactics, such as harassment, false statements, threats, and unfair practices? |
| | A) | Equal Credit Opportunity Act |
| | B) | Fair Credit Reporting Act |
| | C) | Fair Debt Collection Practices Act |
| | D) | Truth in Lending Act |
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4 | |
Which of the following is appropriate when calling a patient about collections? |
| | A) | call the patient at work |
| | B) | assume the patient forgot to pay or was unable to pay |
| | C) | ask the patient why the bill has not been paid |
| | D) | tell the patient if payment is not received promptly, the account will be given to a collection agency |
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5 | |
Which of the following is an acceptable reason for denying a patient's credit? |
| | A) | failure to meet minimum credit standards |
| | B) | not being employed for a certain period of time |
| | C) | not receiving enough points on a credit-scoring system |
| | D) | receiving public assistance income |
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6 | |
Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job? |
| | A) | Fair Debt Collection Act |
| | B) | Equal Credit Opportunity Act |
| | C) | Fair Credit Reporting Act |
| | D) | Truth in Lending Act |
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7 | |
When do most practices send out their bills? |
| | A) | daily |
| | B) | at the end of the month |
| | C) | weekly |
| | D) | each patient requests a billing time |
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8 | |
A written description of the agreed terms of payment between the patient and the physician is |
| | A) | a credit. |
| | B) | a disclosure statement. |
| | C) | a superbill. |
| | D) | cycle billing. |
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9 | |
A statement is generally sent to the patient when an account is ____ days past due. |
| | A) | 15 |
| | B) | 30 |
| | C) | 60 |
| | D) | 90 |
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10 | |
According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice? |
| | A) | $100,000 |
| | B) | $150,000 |
| | C) | $250,000 or 1/4% of the practice's net worth |
| | D) | up to $500,000, or 1% of the practice's net worth |
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