Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. The Americans With Disabilities Act of 1990 enacted a provision for “reasonable accommodations” for accessibility for the disabled. Identify the accessibility guidelines, and explain why each is important.

2. Risk management is essential in the medical office. What types of problems can occur in the examination room, and what can you do to help prevent them?

3. The Occupational Safety and Health Administration mandates that biohazardous materials must be stored in a separate refrigerator. What is the rationale for this requirement?