Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. A technical problem is detected on the computer at your desk. What would you do? Explain in detail.

2. A fellow employee asks to use your password to the computer because she has forgotten hers. How do you respond and why?

3. Summarize the proper care and maintenance of computer diskettes and CDs. How does proper care reduce problems?