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Chapter Outline
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Verbal Communication and Meaning  
  • Words Are Symbolic, Arbitrary, Ambiguous, and Changeable  
  • Words Imply Actions and Attitudes  
  • Words Influence the Way We Think  
Understanding the Meanings of Words  
  • Denotation  
  • Connotation  
  • Codes  
Communicating Culture through Language  
  • Communication and Co-Cultures  
  • Taboos  
Ethical Challenges in Verbal Communication  
  • Deception  
  • Gossip  
Communicating Responsibly: Using Language Effectively and Appropriately
  • Qualifying Inferences  
  • Including Others  
  • Practicing Civility  
  • Speaking with Cultural Sensitivity  
Resources for Review and Skill Building  







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