 |  Interviewing: Principles and Practices, 11/e Charles J. Stewart,
Purdue University--West Lafayette
William B. Cash,
National Louis University--Evanston
The Health Care Interview
Chapter SummaryThe health care interview is common, difficult, and complex. Situations vary from routine to life-threatening and the perceptions of both parties influence the nature and success of interviews. For a health care interview to be successful, it must be a collaborative effort between provider and patient, and this requires a relationship based on trust, respect, sharing of control, equality of treatment, and understanding. A collaborative and productive relationship will reduce the anxiety, fear, hostility, and reticence that often accompanies health care interviews. Provider and patient must strive to be effective information getters, information givers, and counselor–persuaders. The interaction cannot be a one-party or onedimensional effort.
Providers (from receptionist to physician) and patients (including families and friends) must realize that good communication is essential in health care interviews and that communication skills do not come naturally or with experience alone. Skills require training and practice. Each party must learn how to listen as well as speak, understand as well as inform, commit to as well as seek resolutions to problems. Communication without commitment is fruitless. Both parties must follow through with agreements and prescribed regimens and medicines.
|
|
2006 McGraw-Hill Higher Education