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Interviewing: Principles and Practices, 11/e

Charles J. Stewart, Purdue University--West Lafayette
William B. Cash, National Louis University--Evanston

The Health Care Interview

Mixed Quiz


1	care is when the patient “needs, preferences, and beliefs are respected at all times.”



2	tend to be more concerned about health and are more verbal during interactions.



3	is used primarily to ease social interaction by providing a ritualistic form of verbal interaction that cushions the stark nature of many interactions in health care communication.



4	Katherine Rowan and Michele Hoover found that even though scientific notions contradict them patients find theories to be commonsensical.



5	In the health care interview, providers often act as to help patients understand and deal with problems and persuaders to convince patients to follow recommendations.



6	Spanish-speaking patients are higher than others in percentage of understanding what they are told in the emergency room.

		A)	True
		B)	False

7	Younger patients are more comfortable “bothering” health care providers.

		A)	True
		B)	False

8	Collaborative health care is emerging in the 21st Century.

		A)	True
		B)	False

9	Telephone communication today accounts for 25% of all patient-provider interactions.

		A)	True
		B)	False

10	Clearinghouse probes are not used in the health care interview.

		A)	True
		B)	False

11	When giving information orally to patients, place vocal emphasis on important:

		A)	words
		B)	dates
		C)	warnings
		D)	all of the above

12	An important reason for collaboration in storytelling is that patients routinely omit valuable information from narratives for all of the following except:

		A)	they do not know what is important
		B)	they do not feel safe revealing some details
		C)	they are actively involved in the interview
		D)	they assume the provider would not be interested

13	Which of the following nationalities of physicians tend to be aggressive and want to do something in a health care setting?

		A)	French
		B)	American
		C)	German
		D)	English

14	Which of the following generally get better treatment by health care providers?

		A)	overweight patients
		B)	lower class patients
		C)	middle-aged patients
		D)	adolescent patients

15	Which of the following cultures prize verbal over nonverbal communication?

		A)	American
		B)	Asian
		C)	Native American
		D)	None of the above

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