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Learning Objectives
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Successful salespeople are knowledgeable individuals. Many salespeople are experts in their field. After studying this chapter, you should be able to:
  • Explain why it is so important to be knowledgeable.
  • Discuss the major body of knowledge needed for increased sales success.
  • Illustrate how to use this knowledge during the sales presentation.
  • Explain the main technologies used by salespeople.







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