Quality Quality is the second of three critical value components. The commitment to producing quality in services and products changes processes from just producing to producing things customers want. The development of the methods and techniques to manage quality and a culture of employees who want to produce quality is at the heart of any successful business.
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Home > Chapter 6

Course-wide Content Glossary Solutions to Odd-Numbe... Operations Management ... Updates and Errata Appendix A Appendix B

Choose a ChapterChapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7Chapter 8Chapter 9Chapter 10Chapter 11Chapter 12Chapter 13Chapter 14Chapter 15Chapter 16Chapter 17

Quizzes Multiple Choice Quiz Interactive Exercises Reel Operations Video Case Studies More Resources Chapter Objectives PowerPoint Presentation Glossary Business Tours Readings Resources

Instructor Resources CPS by eInstruction Updates and Errata Course-wide Content Glossary Solutions to Odd-Numbe... Operations Management ... Updates and Errata Appendix A Appendix B

Choose a ChapterChapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7Chapter 8Chapter 9Chapter 10Chapter 11Chapter 12Chapter 13Chapter 14Chapter 15Chapter 16Chapter 17

Instructor Resources IM and Solutions

Quizzes Multiple Choice Quiz Interactive Exercises Reel Operations Video Case Studies More Resources Chapter Objectives PowerPoint Presentation Glossary Business Tours Readings Resources