(See related pages)
After reading this chapter, you should be able to:
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| 1. Explain the ways in which leaders can influence followers. |
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| 2. Describe the three elements likely to make people leaders. |
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| 3. Distinguish among the three traditional leadership styles of authoritarian, democratic, and laissez-faire. |
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| 4. Explain what is meant by, what is the point of, and what are the advantages of situational leadership. |
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| 5. Explain the role of strategic flexibility in leading groups. |
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| 6. Describe other elements important to leading groups effectively. |
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| 7. Explain how conflict arises, the value it can have, and the ways it can be managed in groups. |
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| 8. Describe the effect of the Internet on leadership in online discussion groups. |
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| 9. Explain how to resolve conflicts online and why effort, care, and thoughtfulness are important. |