(See related pages)
After reading this chapter, you should be able to:
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| 1. Explain the role of listening in strategic flexibility. |
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| 2. Distinguish among the elements of the Integrative Listening Model (ILM). |
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| 3. Differentiate and give an example of each of the four listening styles. |
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| 4. Clarify the effects of culture and gender on listening. |
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| 5. Differentiate between good listeners and poor listeners. |
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| 6. Distinguish among and give the key characteristics of active, critical, and empathic listening. |
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| 7. Explain how you can talk so others will listen. |
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| 8. Identify the three areas where the Internet is likely to have an effect on listening. |