Please answer all questions.

1			Which of the following might be considered a listening style?
			A)	people listening style
			B)	action listening style
			C)	time-style listening style
			D)	these are all listening styles
2			Which of the following is TRUE?
			A)	People all listen the same way, but learn differently.
			B)	People listen differently, but all learn the same way.
			C)	People listen differently and learn differently.
			D)	People all listen the same way and learn the same way.
3			Which of the following four listening styles is NOT correctly defined?
			A)	In a people listening style, the listener is concerned with the other person's feelings.
			B)	In a content listening style, the listener prefers clear, simple, and concrete information.
			C)	In an action listening style, the listener prefers organized, concise and correct information.
			D)	In time-style listening, the listener is conscious of time and prefers brief information that is to the point.
4			Which of these statements about listening is INCORRECT?
			A)	Listening occurs without prior preparation.
			B)	Listening includes constructing meaning.
			C)	Listening includes responding.
			D)	Listening includes remembering.
5			Which statement concerning listening is correct?
			A)	In most conversations men and women spend equal amounts of time talking and listening.
			B)	In business settings, women are less likely than men to smile and wait their turn.
			C)	In a business setting, women tend to adopt more masculine styles of speaking and listening.
			D)	In business settings, men are less likely than women to smile and wait their turn.
6			Which of the following is NOT a barrier to listening mentioned in this chapter?
			A)	cognitive dissonance
			B)	anxiety
			C)	time-style focus
			D)	a passive listener
7			Cognitive dissonance is a term that refers to
			A)	the competition during a conversation between a passive listener and a controlling listener.
			B)	the situation that occurs when people arouse anxiety within each other during a conversation.
			C)	the problem that results from a conversation between people with two different listening styles.
			D)	the internal conflict a person feels when he/she holds attitudes that are in opposition to each other.
8			Which statement best describes the controlling listener?
			A)	His anxiety level creates psychological noise that hinders his understanding.
			B)	She makes little effort to listen, believing that it involves no work.
			C)	He attempts to control the information he receives, filtering out whatever doesn't agree with his beliefs.
			D)	She likes to talk about herself and her experiences.
9			Which of the following is a trait of a poor listener?
			A)	Doesn't criticize, is non-judgmental.
			B)	gives little feedback.
			C)	Asks questions in a non-threatening tone.
			D)	All of the above describe a poor listener.
10			Which of the following is NOT a strategy for remembering?
			A)	Making the material meaningful.
			B)	Organizing the information.
			C)	Using imagery.
			D)	Studying passively and comfortably.
11			Selective attention refers to the fact that
			A)	a listener who is easily bored will not pay as much attention.
			B)	our attention span is very short.
			C)	we are able to focus on one stimulus.
			D)	we are able to hear on the average 600 words a minute while most speakers can only speak about 100-150 words a minute.
12			Which of these is advice provided by the author for taking notes effectively?
			A)	Try to get as much detailed information as possible.
			B)	Use only complete words and phrases.
			C)	Highlight key points/essential information.
			D)	Sit near the back of the classroom.
13			A listener who forms a mental outline, filling in supporting material is engaged in
			A)	daydreaming
			B)	active listening
			C)	passive listening
			D)	skilled note-taking
14			According to Hybels, a reason for the listener to try to determine the speaker's motives is
			A)	to be a critical listener.
			B)	to be an empathic listener.
			C)	to be able to determine what ideas are reasonable and which ones are only emotional.
			D)	to compare the speaker's experience with the listener's experience.
15			By recognizing your own biases,
			A)	you are better able to distinguish fact from opinion.
			B)	you become more empathic.
			C)	you can develop a more passive listening style.
			D)	you can begin to solve the problem of distorting or ignoring certain material.
16			The author lists several strategies for effective empathetic listening. Which of the following is NOT listed?
			A)	Identify the emotions.
			B)	Listen to the story.
			C)	Use you own biases to solve the problem.
			D)	Let the person work out the problem.
17			The best advice for someone who wants to develop skill as an empathic listener is to
			A)	listen carefully to the whole story and suggest several solutions.
			B)	let the other person talk through the issue, paraphrase the speaker's feelings and help him/her find a solution.
			C)	identify the speaker's feelings by paraphrasing and then suggest several solutions.
			D)	develop your skill at solving problems so that you will be viewed as a trustworthy listener.
18			In empathic listening, paraphrasing refers to
			A)	restating in your own words the problem that was expressed.
			B)	helping the speaker to restate the solutions that you have suggested.
			C)	restating in your own words the feelings of the speaker.
			D)	each of the above elements of listening.
19			The author discusses the Internet's impact on listening. Which of the following is NOT part of that discussion?
			A)	paraphrasing emotions derived from Internet content
			B)	what speakers are likely to bring to presentations because of the Internet
			C)	increases in the amount of information speakers are likely to possess because of the Internet
			D)	the listening materials available
20			Constructing meaning is a complicated process that includes making sense of
			A)	cues received.
			B)	signals received
			C)	impulses received.
			D)	all of these are included.