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| 1 | |
Which of the following are NOT participants in supply chain management systems? |
| | A) | consumers. |
| | B) | manufacturers. |
| | C) | warehouses. |
| | D) | stores. |
| | E) | suppliers. |
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| 2 | |
Demand forecasting, inventory control, return goods handling and order processing are all common activities associated with ________________. |
| | A) | logistics management |
| | B) | new product development cycles |
| | C) | operations and accounting departments |
| | D) | IT departments |
| | E) | warehouses |
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| 3 | |
Without supply chain management, you as a consumer would face a different world. Which of the following would be correct if supply chains weren't properly managed? |
| | A) | If you wanted a product, you would have to go directly to the manufacturer to pick it up. |
| | B) | There would be no retail stores. |
| | C) | There would be no wholesalers. |
| | D) | You could only buy products when they were produced. |
| | E) | All of the above are consequences of an unmanaged supply chain. |
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| 4 | |
_____________________ is the electronic exchange of business documents from a retail to a vendor and back, and may include sales data, purchase orders, invoices and data about returned merchandise. |
| | A) | CRM |
| | B) | MkIS |
| | C) | CPFR |
| | D) | EDI |
| | E) | VIM |
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| 5 | |
In a _____________________________ system, information is used to generate a sales forecasts and a delivery schedule. |
| | A) | RFID |
| | B) | PDI |
| | C) | CPFR |
| | D) | SKU |
| | E) | UPC |
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| 6 | |
It is advantageous for retailers to use distribution centers for all following reasons EXCEPT: |
| | A) | The distribution center works best when the retailer has only a few outlets. |
| | B) | The distribution center space is less expensive than what it would cost for storage in a retail store. |
| | C) | Distribution centers make it possible for retailers to carry less inventory in the stores. |
| | D) | Distribution centers make it possible to reduce or prevent stock-outs. |
| | E) | Distribution centers can consolidate preparation to make merchandise floor-ready. |
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| 7 | |
RFID tags have dramatically reduced the time and labor associated with: |
| | A) | personal selling. |
| | B) | event sponsorship. |
| | C) | checking and receiving merchandise. |
| | D) | new product development. |
| | E) | training retail personnel on basic customer service. |
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| 8 | |
If you were to visit a distribution center, you'd likely see all the following activities EXCEPT: |
| | A) | getting merchandise floor-ready |
| | B) | coordinating inbound transportation |
| | C) | coordinating outbound transportation |
| | D) | receiving, checking and storing merchandise |
| | E) | coordination of advertising in local outlets. |
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| 9 | |
___________________ merchandise arrives in the delivery truck ready to be sold. |
| | A) | JIT |
| | B) | Priority |
| | C) | Strategically important |
| | D) | Floor-ready |
| | E) | MSRP |
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| 10 | |
For a JIT system to be successful, the firm and its vendors need to: |
| | A) | cooperate. |
| | B) | share data. |
| | C) | develop EDI systems. |
| | D) | develop CPFR systems. |
| | E) | All of the above |
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| 11 | |
There are two basic, non-mutually exclusive approaches to managing a supply chain: ___________________ and ______________________. |
| | A) | by consensus; in an authoritarian manner |
| | B) | by dominance; by cooperation |
| | C) | using a vertical marketing system; developing strong relationships with supply chain partners. |
| | D) | searching for targets of opportunity; strategically |
| | E) | using a push strategy; using a pull strategy |
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