When you finish studying the material in this chapter, you should be able to:

• Discuss the external and internal forces that create the need for organisational change.
• Describe Lewin’s change model.
• Discuss Theory E and O in the six dimensions of change.
• Demonstrate your familiarity with the four identifying characteristics of organisation development (OD).
• Discuss the 10 reasons employees resist change.
• Identify alternative strategies for overcoming resistance to change.
• Explain the concepts: learning organisation and knowledge management.
• Discuss the process by which organisations build their learning capabilities.
• Review the reasons organisations naturally resist learning and knowledge sharing.
• Discuss the role of leadership in creating a learning organisation.