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Multiple Response Quiz
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1
Absenteeism and turnover are examples of internal forces for change.
A)true
B)false
2
Amoung the three types of change, adaptive change is lowest in complexity, cost and uncertainty.
A)true
B)false
3
Benchmarking is a process by which a company compares its performance with that of high-performing organisations.
A)true
B)false
4
Fragmentation encourages sharing, cooperation, and collaboration
A)true
B)false
5
Which of the following is an external force for change
A)Job dissatisfaction
B)Absenteeism
C)Social pressures
D)Manager behaviour
E)Ummet needs
6
Introducing a practice new to the organization is an example of ______ change.
A)adaptive
B)strategic
C)radically innovative
D)innovative
E)functional
7
Which of the following is an assumption of Lewin’s change model?
A)Effective change requires the proper reinforcement
B)The change process involves adapting something previously learned
C)People can be made to change even when they are not motivated to do so
D)If the goals of change are highly desirable, resistance will be virtually nonexistant.
E)Organizing arrangements are the hub of all organizational changes.
8
According to John Kotter, the first step managers must take in order for organizational change efforts to succeed is
A)generate short-term wins
B)create a guiding coalition
C)develop a vision and strategy
D)establish a sense of urgency
E)communicate the change vision
9
_______ is an emotional/behavioural response to real or imagined threats to an established work routine.
A)Intergroup conflict
B)Resistance to change
C)Role overload
D)Stress
E)Job dissatisfaction
10
Employees deal with ________ by generating grapevine rumours
A)peer pressure
B)fear or failure
C)surprise and fear of the unknown
D)personality conflicts
E)a loss of job security
11
________ learning occurs through systematic gathering of internal and external information. This information tends to be quantitive and analysed via formal systems.
A)Synthetic
B)Analytic
C)Interactive
D)Institutional
E)Experimental
12
Competition tends to generate
A)an overemphasis on being good rather than looking good
B)learning through free admission of failure
C)a hesitancy to accept difficult tasks or assignments
D)a fixation on long-term goals and solutions
E)a reactive attitude toward change
13
Experimenting with new ideas, processes, and structural arrangements are leadership activities which
A)work to focus with impact
B)work to generate ideas with impact
C)build a commitment to empowerment
D)build a commitment to learning
E)work to generalise ideas with impact
14
ll organisational changes should be implemented according to the
A)Theory E
B)Theory O
C)A combination of Theory E and O





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