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Building Groups, Managing Teams, and Resolving Conflict


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LEARNING OUTCOMES

After studying this chapter, student should be able to:

13.1. Explain the formation, roles, and influence of formal and informal groups in an organization.

13.2. Discuss the use of participatory management with groups of employees, and know how to conduct a group meeting.

13.3. Identify the clues to good and bad teams, and explain how teams develop over time.

13.4. Identify the most common sources of conflict in an organization and describe some effective ways to resolve conflict.

13.5. Discuss ways in which cooperation can be obtained from associates, staff people, individuals, and groups.









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