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| 1 | |
Organizational citizenship behaviors include which of the following?
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| | A) | doing undesirable tasks, asking for extra hours with pay, helping a co-worker in need |
| | B) | helping a co-worker in need, getting to work on time, protecting organization from threats and misfortunes |
| | C) | doing undesirable task, helping a co-worker in need, spreading goodwill by volunteering for causes of civic nature |
| | D) | finishing assignments quickly, helping a co-worker in need, working without pay when necessary |
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| 2 | |
It is difficult, costly, and time consuming to _________________ new employees.
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| | A) | recruit, select, relocate, and feed |
| | B) | select, relocate, feed, and train |
| | C) | relocate, select, recruit, and house |
| | D) | recruit, select, relocate, and train |
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| 3 | |
The turnover contagion is based on the tendency of co-workers to think about quitting due to __________________.
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| | A) | multiple individuals leaving |
| | B) | a single individual leaving |
| | C) | possibilities of someone leaving |
| | D) | a threat of a walk-out |
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| 4 | |
The highest typical cause of absenteeism is ________________________.
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| | A) | an overwhelming workload |
| | B) | employee dissatisfaction with management |
| | C) | illness |
| | D) | stress |
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| 5 | |
The most prevalent cause of presenteeism is _______________.
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| | A) | sinus or allergy trouble |
| | B) | a migraine |
| | C) | the flu |
| | D) | depression |
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| 6 | |
Understaffing over a short period of time can lead to using creative and alternative methods to get the job. This will challenge your employees to _________.
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| | A) | step back and re-focus |
| | B) | be patient until new employees can be hired |
| | C) | stay home |
| | D) | rise to the occasion |
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| 7 | |
The staffing process includes all except which of the following?
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| | A) | job analysis |
| | B) | mediation |
| | C) | recruitment |
| | D) | orientation |
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| 8 | |
All of these are types of tests that assist with selecting a better employee, except _________.
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| | A) | aptitude |
| | B) | honesty |
| | C) | competency |
| | D) | personality |
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| 9 | |
The employment interview has three broad purposes. They are _______________.
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| | A) | give info, get info, grill applicant |
| | B) | give info, be cautious, and make a friend |
| | C) | get info, make a friend, hire for new position |
| | D) | give info, get info, and make a friend |
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| 10 | |
Open-ended questions give the applicant a chance to talk, allowing the interviewer to ____________________.
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| | A) | pressure the applicant |
| | B) | gather data to make an informed decision |
| | C) | pass moral judgment |
| | D) | give advice |
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