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Multiple Choice Quiz
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1

The ___________ approach to understanding conflict focuses on how cultural differences cause conflict and influence the management of the conflict.
A)interpretive
B)interpersonal
C)critical
2

Which of the following ways of dealing with conflict is most commonly represented in U.S. interpersonal communication textbooks? Although this orientation to conflict recognizes that many people don't like conflict, it emphasizes the potentially positive aspects.
A)conflict as destructive
B)conflict as opportunity
3

___________ conflict occurs in a situation in which two or more people become aware that their thought processes or perceptions are incongruent (in conflict).
A)Affective
B)Cognitive
C)Value
4

Which of the following types of conflict occurs when people have incompatible preferences for a course of action?
A)conflict of interest
B)goal conflict
C)value conflict
5

The ___________ conflict management style reflects high concern for the self and low concern for the other person.
A)integrating
B)avoiding
C)dominating
6

In the ___________ conflict style, one person plays down the differences and incompatibilities and emphasizes commonalities that satisfy the concerns of the other person.
A)integrating
B)obliging
C)avoiding
7

Several studies have established that people from ___________ societies tend to be more concerned with saving their own self-esteem during conflict, to be more direct in their communication, and to use more controlling, confrontational, and solution-oriented conflict management styles.
A)individualistic
B)collectivistic
8

When there is conflict in intercultural relationships, the individuals or groups using the ___________ management style narrow the conflict in terms of definition, focus, and issues.
A)productive
B)destructive
C)competitive
9

___________ is the act of resolving conflict by having someone intervene between two partners.
A)Pacifism
B)Mediation
10

_____________ often ignores cultural variations in conflict processes.
A)The contemporary Western mediation model
B)The conflict transformation model
C)The traditional (cultural) model





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