When you finish studying the material in this chapter, you should be able to:
- Define the term organizational behavior, and contrast McGregor's Theory X and Theory Y assumptions about employees.
- Identify the four principles of total quality management (TQM).
- Define the term e-business, and specify at least three OB-related issues raised by e-leadership.
- Contrast human and social capital, and explain why we need to build both.
- Define the term management, and identify at least five of the eleven managerial skills in Wilson's profile of effective managers.
- Characterize 21st-century managers.
- Describe Carroll's global corporate social responsibility pyramid, and give an overview of the model of individual ethical behavior.
- Identify four of the seven general ethical principles, and explain how to improve an organization's ethical climate.
- Describe the sources of organizational behavior research evidence.
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