When you finish studying the material in this chapter, you should be able to:

1. Define the term organizational behavior, and contrast McGregor's Theory X and Theory Y assumptions about employees.
   
   
2. Identify the four principles of total quality management (TQM).
   
   
3. Define the term e-business, and specify at least three OB-related issues raised by e-leadership.
   
   
4. Contrast human and social capital, and explain why we need to build both.
   
   
5. Define the term management, and identify at least five of the eleven managerial skills in Wilson's profile of effective managers.
   
   
6. Characterize 21st-century managers.
   
   
7. Describe Carroll's global corporate social responsibility pyramid, and give an overview of the model of individual ethical behavior.
   
   
8. Identify four of the seven general ethical principles, and explain how to improve an organization's ethical climate.
   
   
9. Describe the sources of organizational behavior research evidence.