When you finish studying the material in this chapter, you should be able to:
- Identify the four sociological criteria of a group, and explain the role of equity in the Workplace Social Exchange Network (WSEN) model.
- Describe the five stages in Tuckman's theory of group development, and discuss the threat of group decay.
- Distinguish between role conflict and role ambiguity.
- Contrast roles and norms, and specify four reasons norms are enforced in organizations.
- Distinguish between task and maintenance roles in groups.
- Summarize the practical contingency management implications for group size.
- Discuss why managers need to carefully handle mixed-gender task groups.
- Describe groupthink, and identify at least four of its symptoms.
- Define social loafing, and explain how managers can prevent it.
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