When you finish studying the material in this chapter, you should be able to:

1. Compare and contrast the rational model of decision making, Simon's normative model, and the garbage can model.
   
   
2. Discuss eight decision-making biases.
   
   
3. Discuss knowledge management and techniques used by companies to increase knowledge sharing.
   
   
4. Explain the model of decision-making styles.
   
   
5. Explain the model of intuition and the ethical decision tree.
   
   
6. Summarize the pros and cons of involving groups in the decision-making process.
   
   
7. Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making.
   
   
8. Describe the stages of the creative process.
   
   
9. Explain the model of organizational creativity and innovation.