When you finish studying the material in this chapter, you should be able to:
- Compare and contrast the rational model of decision making, Simon's normative model, and the garbage can model.
- Discuss eight decision-making biases.
- Discuss knowledge management and techniques used by companies to increase knowledge sharing.
- Explain the model of decision-making styles.
- Explain the model of intuition and the ethical decision tree.
- Summarize the pros and cons of involving groups in the decision-making process.
- Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making.
- Describe the stages of the creative process.
- Explain the model of organizational creativity and innovation.
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