When you finish studying the material in this chapter, you should be able to: - Discuss the external and internal forces that create the need for organizational change.
- Describe Lewin's change model and the systems model of change.
- Discuss Kotter's eight steps for leading organizational change.
- Define organization development (OD), and demonstrate your familiarity with its four identifying characteristics.
- Summarize the 11 reasons employees resist change.
- Discuss the five personal characteristics related to resistance to change.
- Identify alternative strategies for overcoming resistance to change.
- Define the term stress, and describe the model of occupational stress.
- Discuss the stress moderators of social support, hardiness, and Type A behavior.
- Discuss employee assistance programs (EAPs) and a holistic approach toward stress reduction.
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