When you finish studying the material in this chapter, you should be able to:
- Define diversity and review the four layers of diversity.
- Explain the difference between affirmative action and managing diversity.
- Describe the glass ceiling and the four top strategies used by women to break the glass ceiling.
- Review the demographic trends pertaining to racial groups, educational mismatches, and an aging workforce.
- Highlight the managerial implications of increasing diversity in the workforce.
- Explain the positive and negative effects of diversity by using social categorization theory and information/decision-making theory.
- Identify the barriers and challenges to managing diversity.
- Discuss the organizational practices used to effectively manage diversity as identified by R Roosevelt Thomas, Jr.
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