When you finish studying the material in this chapter, you should be able to:

1. Distinguish between terminal and instrumental values, and describe three types of value conflict.
   
   
2. Describe the values model of work/family conflict, and specify at least three practical lessons from work/family conflict research.
   
   
3. Identify the three components of attitudes and discuss cognitive dissonance.
   
   
4. Explain how attitudes affect behavior in terms of Ajzen's theory of planned behavior.
   
   
5. Describe the model of organizational commitment.
   
   
6. Define the work attitudes of job involvement and job satisfaction.
   
   
7. Identify and briefly describe five alternative causes of job satisfaction.
   
   
8. Identify eight important correlates/consequences of job satisfaction, and summarize how each one relates to job satisfaction.