When you finish studying the material in this chapter, you should be able to:
- Distinguish between terminal and instrumental values, and describe three types of value conflict.
- Describe the values model of work/family conflict, and specify at least three practical lessons from work/family conflict research.
- Identify the three components of attitudes and discuss cognitive dissonance.
- Explain how attitudes affect behavior in terms of Ajzen's theory of planned behavior.
- Describe the model of organizational commitment.
- Define the work attitudes of job involvement and job satisfaction.
- Identify and briefly describe five alternative causes of job satisfaction.
- Identify eight important correlates/consequences of job satisfaction, and summarize how each one relates to job satisfaction.
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