When you finish studying the material in this chapter, you should be able to:
- Define the term performance management, distinguish between learning goals and performance outcome goals, and explain the three-step goal setting process.
- Identify the two basic functions of feedback, and specify at least three practical lessons from feedback research.
- Define 360-degree feedback, and summarize how to give good feedback in a performance management program.
- Distinguish between extrinsic and intrinsic rewards, and explain the four building blocks of intrinsic rewards and motivation.
- Summarize the reasons why extrinsic rewards often fail to motivate employees.
- Discuss how managers can generally improve extrinsic reward and pay-for-performance plans.
- State Thorndike's law of effect, and explain Skinner's distinction between respondent and operant behavior.
- Define positive reinforcement, negative reinforcement, punishment, and extinction, and distinguish between continuous and intermittent schedules of reinforcement.
- Demonstrate your knowledge of behavior shaping.
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