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| 1 | |
The best choice of organizational structure depends on: |
| | A) | technology, human resources, strategy, and external environment. |
| | B) | strategy, external environment, size of organization, and human resources. |
| | C) | external environment, resource availability, strategy, and technology. |
| | D) | technology, centralization, internal environment, human resources. |
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| 2 | |
Job enrichment means that ______ workers' responsibility ______ their involvement in their jobs and ______ their interest in quality of their work. |
| | A) | decreasing; increases; increases |
| | B) | decreasing; decreases; increases |
| | C) | increasing; decreases; increases |
| | D) | increasing; increases; increases |
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| 3 | |
Job enrichment may involve all of the following EXCEPT: |
| | A) | empowering employees to find better ways to do the job |
| | B) | creating a less flexible organization |
| | C) | allowing employees to monitor and measure their performance |
| | D) | encouraging employees to develop new skills |
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| 4 | |
All but which of the following are advantages of a functional structure? |
| | A) | It makes it easier for managers in different functions to communicate and coordinate with one another |
| | B) | People become more specialized and can perform at a higher level. |
| | C) | Managers can monitor and evaluate subordinates' performance more easily. |
| | D) | It allows for the creation of a set of functions needed for scanning and monitoring the environment. |
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| 5 | |
All but which of the following are advantages of a product structure? |
| | A) | It allows functional managers to specialize and build expertise in one product area. |
| | B) | Division managers can become experts in their industry. |
| | C) | It frees corporate managers from the need to supervise day-to-day operations directly. |
| | D) | There are fewer layers of management. |
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| 6 | |
Which type of structure involves organizing divisions by the type of goods that they provide? |
| | A) | Geographic structure |
| | B) | Market structure |
| | C) | Product structure |
| | D) | Functional structure |
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| 7 | |
When Dell Computer organizes its divisions by large businesses, small companies, and educational users, what type of structure is it using? |
| | A) | Geographic structure |
| | B) | Product structure |
| | C) | Market structure |
| | D) | Functional structure |
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| 8 | |
A network structure is created with whom?
I. Distributors
II. Manufacturers
III. Customers
IV. Suppliers |
| | A) | I, II, III, IV |
| | B) | II, III, IV |
| | C) | I, II, III |
| | D) | I, II, IV |
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| 9 | |
A formal agreement between two or more companies to share resources in order to produce and market a product is known as: |
| | A) | organizational design. |
| | B) | a joint agreement. |
| | C) | a strategic alliance. |
| | D) | outsourcing. |
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| 10 | |
When managers ______ authority, this tends to create ______ structures. |
| | A) | decentralize; flat |
| | B) | decentralize; tall |
| | C) | centralize; flat |
| | D) | none of these |
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| 11 | |
Which of the following is false of a flat organizational structure? |
| | A) | It has less layers of management than a tall structure |
| | B) | It is less flexible than a tall structure |
| | C) | It takes less time for managers to learn the consequences of decisions than a tall structure |
| | D) | They employ more managers than a tall structure |
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| 12 | |
No matter which structure a manager chooses, he or she must also: |
| | A) | Decide how to distribute authority |
| | B) | Decide how many levels of authority |
| | C) | Decide the balance between centralization and decentralization |
| | D) | All of these |
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| 13 | |
If the external environment is ______, resources are readily available, and uncertainty is ______, then ______ communication among people is needed. |
| | A) | stable; low; less |
| | B) | stable; high; less |
| | C) | unstable; low; less |
| | D) | unstable; low; more |
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| 14 | |
A ______ strategy usually works best in a ______ structure. |
| | A) | differentiation; formal; |
| | B) | low-cost; organic; |
| | C) | differentiation; flexible |
| | D) | low-cost; flexible |
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| 15 | |
In general, the more highly qualified an organization's workforce, _____________. |
| | A) | the greater the need for centralized control. |
| | B) | the greater the need for standard operating procedures. |
| | C) | the greater the need for flexible structure. |
| | D) | the lower the need for empowerment. |
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| 16 | |
The combination of skills, knowledge, tools, machines, computers, and equipment that are used to design, produce, and distribute products is known as: |
| | A) | knowledge network |
| | B) | job specialization |
| | C) | outsourcing |
| | D) | technology |
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| 17 | |
The more ______ the technology, the _______ is the need for a ______ structure to respond to unexpected problems. |
| | A) | complicated; lower; flexible |
| | B) | complicated; greater; flexible |
| | C) | complicated; greater; formal |
| | D) | routine; greater; flexible |
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