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Communicating at Work: Principles and Practices for Business and Professions, 7/e
Ronald B. Adler
Jeanne Marquardt Elmhorst
Interpersonal Skills
Chapter Outline
Interpersonal Skills
Building Positive Relationships
Communication Climate
Giving Praise
Dealing with Criticism
Offering Constructive Criticism
Responding to Criticism
Managing Conflict
Approaches to Conflict
Handling Conflicts Assertively
Negotiating Skills
Negotiation Styles and Outcomes
Which Negotiating Style to Use
Summary
Key Terms
Resources
Activities
2002 McGraw-Hill Higher Education
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