Multiple Choice Quiz

Answer all the questions


1	Group conflict exists when ____________.
		A)	Groups of people dislike each other
		B)	A group member's thoughts or acts limit, prevent or interfere with his or her own thoughts or acts or with those of any other member
		C)	Groupthink is a part of the groups' ideology
		D)	All the members of a group are disagree with members of another group
		E)	None of the above


2	Groupthink _________.
		A)	Occurs when groups let the desire for consensus override careful analysis and reasoned decision making.
		B)	Is an extreme way of avoiding conflict.
		C)	Occurs when some group members attempt to preserve group harmony by suppressing the voicing of dissenting opinion.
		D)	Can become dysfunctional or even destructive for the group.
		E)	All of the above


3	A person who has a competitive set _________.
		A)	Has prepared two people to resolve a conflict.
		B)	Is likely to be perceived as a caring by other members of the group.
		C)	Will resolve conflicts easily and amicably.
		D)	Perceives conflict in all-or nothing terms.
		E)	None of the above


4	A group member with a cooperative set tends to view conflicts as __________.
		A)	win-win situations
		B)	win-lose situations.
		C)	lose-lose situations.
		D)	lose-win situations.
		E)	None of the above


5	A manager is having a recurring problem with one of her employees. The manager asks the employee to pretend that they are the manager and asks him what he would do in her place. The manager has just used which communication strategy?
		A)	Conflict grid
		B)	Competitive set
		C)	Role reversal
		D)	Win-lose
		E)	None of the above


6	The conflict grid, a model portraying the styles individuals use to resolve conflicts, was designed by __________.
		A)	John Olivier and Margaret Smithe
		B)	Irving Janus and Maria Sanchez
		C)	Robert Blake and Jane Mouton
		D)	Matthew Delcamre and Kim Landry
		E)	None of the above are correct


7	A person who, when faced with a conflict, does his or her best to remove himself or herself from the conflict situation is called:
		A)	An avoider.
		B)	A problem-solving collaborator.
		C)	An accommodator.
		D)	A compromiser.
		E)	All of the above


8	Flame wars usually occur in ____________.
		A)	E-mail.
		B)	Talk shows.
		C)	Fire stations.
		D)	Newsgroups.
		E)	None of the above


9	Which conflict style is sometimes referred to as the lose-lose approach.
		A)	Avoider
		B)	Accommodator
		C)	Compromiser
		D)	Competitive forcer
		E)	None of the above is correct


10	According to Albert Filley, effective conflict resolvers rely to a large extent on __________.
		A)	Force and determination.
		B)	Problem solving and smoothing.
		C)	Honesty and disclosure.
		D)	Anger and withdrawal.
		E)	All of the above


11	Good leaders should strive for groupthink from the members of their group.
		A)	True
		B)	False


12	American men and women are socialized to handle conflict in very similar manners.
		A)	True
		B)	False


13	In Japan and Korea, the importance of group unity over individual desire is stressed.
		A)	True
		B)	False


14	Recognizing unproductive behaviors is a first step in learning to handle conflicts more effectively.
		A)	True
		B)	False


15	A conflict has been productive if you won in the end and everyone knows it.
		A)	True
		B)	False

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