Business: A Changing World, 4/e O.C. Ferrell,
Colorado State University Geoffrey Hirt,
DePaul University
Production and Operations Management
Chapter Outline
| | | The Nature of Operations ManagementThe Transformation Process Operations Management in Service Businesses |
| | | Planning and Designing Operations SystemsPlanning the Product Designing the Operations Processes Planning Capacity Planning Facilities |
| | | Managing LogisticsPurchasing Managing Inventory Routing and Scheduling |
| | | Managing QualityEstablishing Standards--ISO 9000 Inspection Sampling |
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